Important message regarding your Aflac dental and / or vision coverage
Dear Valued Customer,
To improve the customer satisfaction journey, Aflac Dental & Vision is partnering with SKYGEN for administrative services starting October 2024. As a result of this partnership, there are several items requiring action that you, your organization and its employees need to be aware of.
The below items require action from you / your organization:
- A communication piece to distribute to your employees regarding the following changes:
- There will be a new member portal for dental but it will be accessed using the same method as it is today - mylogin.aflac.com.
- New member ID numbers will be generated / assigned to existing dental and/or vision members.
- New member ID cards with their new member ID numbers will be mailed to the member’s mailing address currently on record before year end and will be leveraged for current and future plan years.
- If member ID cards are needed prior to receipt mentioned above, they can be accessed via the member portal - mylogin.aflac.com.
- There are new details for providers regarding the submission of dental claims so please have your members present their new ID card at their next office visit.
Note: A communication has also been sent directly to providers informing them of these details.
- You (the employer) will be required to register for the new dental employer portal to manage your account and will receive registration details via an email from SKYGEN.
- You (the employer) will notice changes to the invoice format but all pertinent information has been included for remittance of premium.
- When remitting premium, please ensure that the Group ID on your invoice is referenced.
- To continue existing or establish new recurring ACH remittance, please log in to the dental employer portal referenced above and complete the form. Please note that the draft date for these will be the 2nd of the month.
Please note that this transition to SKYGEN as your claims processor does not change your coverage, plan benefits or premiums in any way.
Should you or your employees have any questions, please call (855) 819-1873 for assistance. Thank you for choosing Aflac as your insurance company. We look forward to assisting you with your insurance needs for many years to come.
Sincerely,
Your Aflac D&V Team
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