Portal Maintenance Notification

Dear Valued Customer,

Beginning September 17, 2024, access to the Aflac Dental & Vision employer and member portals will be temporarily unavailable. This is due to a scheduled maintenance update as part of the transition to our new administrative services partner, SKYGEN USA, LLC.

During this time, a message will be displayed on the portal login screens, providing guidance on where users can go for support throughout the transition. Portal access will be reinstated throughout the month of October as accounts are transitioned to the new system. We understand the inconvenience this may cause and assure you that we are working diligently to minimize the downtime. Please be advised that all your account data will remain secure, and the new system will bring enhanced functionality for you and your members.

What you need to know:

• You will receive an email communication from SKYGEN with login and account set-up instructions once your account has transitioned to the new system.
• Member portal access will be restored at the time of account transition. No new login details or profile set-up is required. The member portal can be accessed by the same URL, mylogin.aflac.com, that members currently use.
• Additional invoice payment support for accounts not set up on recurring payments will be available through our customer service team until the employer portal is live.

We appreciate your understanding and patience as we work to improve our services. Should you or your employees have any questions, please call (855) 819-1873 for assistance.

Thank you for your continued trust and partnership.

Sincerely,

Your Aflac D&V Team