To enroll in direct deposit, register or log in to your account and go to the Billing page or access it from My Account. From there you’ll be able to enroll or change your direct deposit information at any time. We recommend setting up direct deposit now to ensure your claims get paid fast.

Please note, it can take up to two business days to complete your direct deposit enrollment. If you sign up for direct deposit on the same day your claim is submitted, your benefits may be paid by the original payment method.

We’ll ask you to provide general information such as the provider’s name and address, patient information, dates of service and diagnosis – and depending on the claim type, we may ask for additional supporting documents. We’ve created claims checklists to outline the common items needed. And, better news, when you log in to your account and submit your claim online, we’ll let you know what’s needed based on the information you’ve provided.

As part of the online claim submission, you will see a list of required documents to submit and a button to upload. Once submitted, your claim will be processed within 10 business days. If we need more information or documentation, you will be notified via email and SMS (if opted-in) that your claim status changed from "In Review" to "Needs Attention". For full details and instructions, select the appropriate claim from the Claims tab, then click on the first document link listed under Communications from Aflac. Once you upload, your claim will revert to In Review. You will be notified when the claim is processed.

To receive updates on the status of your claim, be sure to sign-up for text notifications when submitting the claim.

Log in to your account to check the status of your claim. From there, you’ll be able to check claim status, upload additional supporting documents if needed, and view your explanation of benefits.

You may also check claim status by chat or phone by calling us at 800.992.3522.